Terms & Conditions
Your use of this Website is governed by the following Terms and Conditions. Please take a few minutes to review these Terms and Conditions. Your use of the atelierdefleur.ca Website constitutes your agreement to follow these rules and to be bound by them. By placing an order with ATELIER de FLEUR, either through our Website, over the phone, or by any other medium, you are agreeing to our Terms and Conditions. You must be 18 years or older, and have a valid credit card, with full authority to use it, to submit an order for products or services through our Website.
Each product is made to order and as such ATELIER de FLEUR will not accept refunds, exchanges or issue store credit once the item is in production. All sales are final.
Orders cannot be cancelled once ATELIER de FLEUR has begun processing the order. If you wish to change or cancel your order, you are welcome to contact us to check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request to cancel and will do our best to meet your needs. Accordingly, we encourage you to carefully check your order before submitting it.
We apologizes if the item you received was damaged or incorrect. Please contact the ATELIER de FLEUR Team and we will resolve this issue for you. Contact us at and attach the pictures of your item. All refunds granted will be issued via the payment method you used to purchase the item.
If you choose a specific delivery date when placing your order, we will do our best to complete the request. You acknowledge that requested delivery dates on your order are non-binding estimates. You will be contacted by a member of the ATELIER de FLEUR Team to reconfirm and finalize the delivery date.
Use of Website
The venusetfleur.com Website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Venus ET Fleur’s goods and services and/or to otherwise transact business with or contact Venus ET Fleur, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). We will not share transactional preferences of an individual customer (whether such customer is a person or an entity) with any third party not affiliated with Venus ET Fleur. This policy is intended to protect the privacy and freedom of Venus ET Fleur’s customers and the personal relationship Venus ET Fleur works to develop with its customers and others authorized to use its Website.
Confirmation of Order
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verification or information. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. Other than as set out in these Terms and Conditions, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order.
You must pay in full by debit, credit card or PayPal Secure Checkout in advance when you submit an order through our Website.
Payment will be collected at the time of placing the order. Full payment must be received in advance before we start creating your arrangement. If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by ATELIER de FLEUR. If you are placing a corporate order, please contact us to make separate arrangements.
In the event of a pricing error on the ATELIER de FLEUR website, ATELIER de FLEUR Inc. reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation from ATELIER de FLEUR. At the company's discretion, we will either contact you for instructions or cancel your order and notify you of such cancellation.
Images submitted to ATELIER de FLEUR remain under the existing copyright. By sending us an image you are granting us a license to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of ATELIER de FLEUR using the images you supply.
We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our Website or other advertising media, for ATELIER de FLEUR’s marketing purposes, unless specifically requested in writing by you not to do so.
All media submitted to ATELIER de FLEUR's email by customers of our products may be used for marketing purposes.
Limitation of Liability
To the fullest extent permitted by applicable law, Venus ET Fleur shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the goods, nor for any special, indirect, economic or consequential loss or damage however arising or however caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning, or use of the goods sold by Venus ET Fleur.
You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that Venus ET Fleur shall not be liable for any damages of any kind related to your use of this Website.
ATELIER de FLEUR takes the utmost care and concern for your privacy while you are shopping on our Website. ATELIER de FLEUR does not sell or share any personal information gathered from our Website. In order to process orders we need to obtain certain information such as your name, shipping and billing information, phone number, email and credit card information. Transactions on our Website are secured and our Website does not store your credit card information.
All inquiries may be directed to:
ATELIER de FLEUR